Operations Coordinator

Shift Workspaces, Denver’s premier luxury coworking space, is seeking an Operations Coordinator to provide exceptional service to our members. This position plays a vital role in managing daily operations across coworking community needs, maintaining all mail services, coordinating events, and supporting activities related to marketing initiatives. Reporting to the General Manager, this role is perfect for a highly organized, detail-oriented professional who thrives in a dynamic, hospitality-driven environment.

Key Responsibilities

Member Support & Community Engagement

• Serve as the primary front desk contact for members and guests at the Corona location, providing additional support at Bannock and Littleton as needed.
• Support daily coworking operations by assisting with member moves, office walkthroughs, meeting bookings, catering coordination, and technology troubleshooting.
• Build relationships with Shift members by providing exceptional hospitality and fostering a welcoming atmosphere.
• Support logistics and ensure smooth operations during member events and meetings.
• Provide membership sales support by entering lead data into the CRM and assist with closing deals for virtual offices, day passes, coworking, meeting rooms and events.
• Assist with culinary programming, set-up and food & beverage ordering.
• Curate Surprise & Delight offerings for existing members and prospects.
• Coordinate event staff at all Shift locations to support evening and weekend private event bookings.

Mailroom & Systems Operations:

• Manage all incoming and outgoing mail, packages, courier deliveries, and member mail forwarding, ensuring timely distribution, secure storage, and accurate delivery notifications.
• Maintain accurate mail records by updating the mail management platform and USPS CMRA documentation, ensuring compliance and completing member mail requests.
• Oversee mailroom operations by maintaining an organized inventory of mail and packages, auditing supplies, and ordering shipping materials as needed.
• Maintain and update Yardi Kube, HubSpot, Piloto Mail, and channel partner mail systems (Anytime Mailbox, Davinci, Alliance, and Opus), ensuring accurate member, mail, and operational records.
• Process weekly and monthly member billing, enter charges accurately, and assist with month-end billing activities, including printing and postage reporting.

Facilities Management:

• Support the General Manager in overseeing facilities management, including vendor relations for repairs and maintenance.
• Collaborate with the Day Porter on measures for cleanliness, facility amenities, and member satisfaction.

Marketing Support:

• Assist with various marketing initiatives across all centers, including but not limited to the following activities:
  • Create the monthly programming calendar for all centers.
  • Distribute weekly programming newsletters to keep members informed.
  • Update membership listings with channel partners.
  • Shoot video of member events and work with the onsite teams to collect content that can be shared on Shift’s social media platforms that showcase the member experience and promote event & meeting rooms sales.
  • Manage Shift’s social media postings, respond to comments and work with the marketing team to create content that aligns with sales objectives.

Additional Responsibilities: The responsibilities outlined above are intended to describe the general nature and scope of this position and are not intended to be an exhaustive list of all duties. As a growing and dynamic organization, Shift Workspaces may assign additional responsibilities, projects, or tasks as business needs evolve. Team members are expected to demonstrate flexibility and contribute to other reasonable duties as assigned by management.

What We’re Looking For

• Prior experience in customer service, hospitality, or office administration preferred.
• Exceptional attention to detail and organizational skills.
• Strong communication abilities and a passion for creating outstanding member experiences.
• Comfortable working with digital platforms for mail and member management.
• Adaptable and flexible, with a willingness to take on new responsibilities and support the team wherever needed.

Why Join Us?

• Work in a high-end, design-forward coworking space with a vibrant professional community.
• Gain hands-on experience in a fast-growing industry.
• Enjoy a collaborative and supportive work culture.

Work Environment

This job operates in a cool shared workspace that is vibrant, fun, and productive! This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Walking, bending, sorting, standing, sitting, are all involved in this job. Some light lifting of boxes, up to 25 pounds, is required on occasion. Reasonable accommodation will be made to perform the essential job functions.

Salary

$60,000/year + commissions, estimated to be $5,000/year

Reports To

General Manager

Primary Location

Shift Workspaces Corona – 383 N Corona St, with additional time at Shift Bannock & Shift Littleton

Position Type/Expected Hours of Work

This is a full-time position. While performing the duties of this job, the employee regularly works in an office setting, standard days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., some nights and weekends may be required. Travel to the three Shift locations in addition to community events is required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Holiday Pay
• Bonus package